Return, Exchange & Refund Policy

RETURN, EXCHANGE & REFUND POLICY

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At KYROO, we want you to love every piece you purchase. For hygiene, quality-control and product-protection reasons, jewellery returns and exchanges are subject to the conditions below.

1. Return Window

Eligible products may be returned or exchanged within 3 days of delivery. The return/exchange request must be raised within the applicable return period.

2. Eligibility

To be eligible for a return or exchange:

The product must be unused and unworn.
The product must be in its original condition.
Original packaging must be intact.
Tags, cards and accessories must be included.
The product must not show scratches, stains, damage or signs of wear.
The product should be returned in the original packaging.

KYROO may reject a return if the product does not meet these conditions.

3. Damaged or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect product
A missing item

please contact us within 24 hours of delivery. Please provide:

Order number
Clear photographs of the product
Photographs of the packaging
A short description of the issue

For damaged/incorrect orders, KYROO may request an opening/unboxing video to assist with verification.

4. Non-Returnable Products

The following may not be eligible for return:

Products showing signs of wear.
Products damaged after delivery.
Products without original packaging.
Products altered or repaired by the customer.
Products purchased during a sale or clearance event, where specifically marked as non-returnable.
Gift cards or other non-returnable items, where applicable.

5. Exchange

Subject to availability, customers may request an exchange for an eligible product. If the replacement product has a higher price, the difference may be payable by the customer. If the replacement product has a lower price, the difference may be refunded or issued as store credit, depending on KYROO's applicable policy.

6. Refunds

Once the returned product is received and inspected, KYROO will process the eligible refund. Refunds for prepaid orders will generally be made to the original payment method. Bank/payment-provider processing times may vary.

COD Orders

For Cash on Delivery orders, refunds may be processed through an available electronic refund method after the required customer/bank details are verified.

7. Return Shipping

For returns due to change of mind, return shipping charges may be deducted from the refund or charged separately. For products that arrive damaged, defective or incorrect, KYROO will arrange/cover the applicable return shipping after verification.

8. Cancellation

Orders may be cancelled before dispatch by contacting KYROO customer support. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.